About the job
Location: Hybrid/ central London office
Salary: £28,000 plus commission
Contract: 12-month fixed term contract
Hours: Monday to Friday, 9am - 5pm
Reporting to: Membership Support Manager
IPSE’s Membership Team is looking for a new team member who’s passionate about learning, professional growth, and making meaningful connections with our members.
This role goes beyond customer service. You’ll work closely with the team to support key goals including retention, growth, and brand awareness, while delivering a consistently high standard of member care.
As the direct link between IPSE and its members, you’ll handle member data responsibly, solve problems proactively, and continually develop your skills.
The Membership Team is the heart of IPSE - we represent our members’ voices and ensure their membership experience remains positive and rewarding.
Key Responsibilities
- Handle member queries via phone and email
- Maintain accurate member records and process payments/refunds in the CRM
- Make outbound calls to warm leads, members, and at-risk or lapsed members to support growth and retention
- Promote and upsell IPSE products and services where appropriate
- Support new member onboarding and encourage engagement with the IPSE community
- Act as an IPSE ambassador and encourage referrals
- Work with IT on website/CRM issues and carry out regular data clean-ups
- Support events, webinars, and cross-team member projects as required
- Any other ad-hoc administrative tasks as reasonably requested by manager
What We're Looking For
- Experience in a customer service or customer-facing role
- Excellent written and verbal communication skills
- A proactive mindset - no member request is too big or too small
- Energy, enthusiasm, and the ability to work well as part of a team
- A genuine desire to help, connect with, and support people
- Strong accuracy and attention to detail
- CRM experience is advantageous, but not essential
Why Join IPSE?
You’ll be part of a small but impactful team that is committed to championing the self-employed across the UK.
How to Apply:
Please send your CV and a short cover letter outlining your suitability for the role to [email protected]
