Careers at IPSE

We are stronger together

Why work at IPSE?

IPSE, the Association of Independent Professionals and the Self-Employed, fundamentally believes the UK is better off economically and socially because of what freelancers do, so we've made it our mission to revolutionise the self-employed sector. We're striving to let those who work for themselves to grow their business how they choose; to create an empowering environment where all independent professionals are recognised and celebrated; and to ensure happiness and health in their career and beyond.

As well as looking after the UK's self-employed, we strive to create the best working environment for everyone at IPSE, creating a culture of pride in what we do, and happiness, health and success in how we do it. Sound like something you want to be a part of? Get in touch!

Here's just some of the great benefits IPSE employees receive:

Eyecare vouchers with Eden red
Discount codes with our rewards platform
3% contribution toward pension with Aegon
Employee assistance programme - Support for any of life’s social, mental, physical and financial challenges
Season ticket loans
Death in service 3 x salary
Health insurance with Vitality
25 days annual leave
Lots of training opportunities
Quarterly staff events
2 days for volunteering per annum

Current job opportunities

Community/Membership Executive

About the job

We are looking for someone to join our team and be the direct link between IPSE and its members on a day-to-day basis.

You’ll engage with the community, build relationships, answer queries and be the knowledge source on all our benefits.

You’ll also work collaboratively within the company to achieve our strategic goals in member retention, membership growth and increased brand awareness.

Phone and email support for all member queries
On-board new members gaining knowledge of who they are and advising how they can get the most out of their membership
Relay the value of IPSE’s products and services
Encourage members to engage with the community
Outbound calls to prospective members (warm leads only)
Contact member encouraging them to make referrals
Upsell members if they’re another package would be more beneficial
Call at risk or lapsed members with a view to keeping retention at the targeted level
Maintain and update member data on the CRM
Process payments & refunds
Work with IT on any website/ CRM issues
Attend IPSE events occasionally, when required
Assist with presenting membership webinars to promote the value of our offering
Support colleagues with member-related queries/ projects
Other ad-hoc administrative tasks that may occur

Previous experience

Working in customer service/customer facing role
Working as part of a team to ensure success
Excellent written and verbal communication skills
Attention to detail
CRM experience would be advantageous but not essential
Problem solving skills
Listening skills which allow you to ask relevant questions or make good suggestions

Apply Now