Careers at IPSE

Main Purpose of Job

As a Member Relations Executive you are the first line of contact between IPSE and its members. You’re the connector, the person everyone knows, and your drive makes you excited to connect with people in our community.

You’ll work closely with your team to deliver department KPI’s and frequently liaise with other departments too, feeling confident no matter who you’re speaking with.  You’re a great communicator, able to adapt your approach and style to suit your audience, and your customer service skills are second to none.

Your compassion and willingness to learn enables you to meet people’s needs and resolve any issues. With your attention to detail and natural curiosity you are driven to seek out resolutions, thoroughly enjoying getting stuck into a project one minute and thinking of the bigger picture the next. No query is too challenging, no problem unsurmountable.

Our Member Relations Executives are the go-to problem solvers, the experience makers and proud ambassadors for IPSE.

Main Duties and Responsibilities

First line support:

• First line telephone support for IPSE members
• Email correspondence for member enquiries
• Handling membership payments & refunds
• Supporting Finance with reconciliation reports
• Maintain knowledge of IPSE products and services
• Maintain high standard of customer service and customer satisfaction

Systems and processes:

• Maintain and update member records on the CRM
• To alert IT of any website/ CRM issues.
• Liaise with IT and external system providers regarding any issues
• Carry out regular data clean-ups on CRM

Additional duties:

• Assist with and attend events/ webinars when required
• Liaise with other departments on joint projects when required
• Carry out member data searches on CRM when required

• Any other ad-hoc administrative tasks as directed by manager

The Candidate

You’re a great fit for this role if:

• No member request is too big or too small
• You’re energized by people and work well in a team
• You have excellent written and verbal communication skills
• You have a genuine desire to help and engage with people
• Accuracy and attention to detail is something you pride yourself on
• You’re resilient, positive and enjoy a challenge
• You embrace the regular days as much as the unpredictable ones

You want more than just a customer service job, you want to learn, be motivated by a campaign and grown your own potential within IPSE!