Upcoming Events

Virtual presentation, meetings and sales skills training course

Date and time: 4 March, 10.00am-3.00pm.

Registration: Registration and payment is required to attend this course. Register here

IPSE members are entitled to a 21% discount, please login or become a member to access the discount code.


If you have any questions about this event, or how to register, please contact [email protected].

Course information

 “You’re on mute!”

Video calls– such as Zoom, Skype or Microsoft Teams - used to be something a few people did. Now, everyone has had to get to grips with running meetings, making presentations and giving sales pitches online. But that doesn’t mean everyone is any good at it!

We’re often reminded that virtual communication can be awful. If you’re not careful, virtual meetings or presentations can be awkward and uncomfortable experiences for everyone involved. Prospects, clients and colleagues alike can feel disconnected and frustrated that they’re not getting through to each other. We even have a phrase for this feeling, ‘Zoom fatigue’.

How can we fix this?

In this new workshop, Business Psychologist Andrew Lloyd Gordon shares the latest research on how to overcome the challenges of virtual communication. You’ll be given practical techniques on how to deal with the lack of face-to-face feedback, lack of empathy, emotion and control and connection.

This workshop will teach you a set of verbal and nonverbal tools that will transform your next online presentation or sales pitch. You’ll learn how to create trust and rapport in a virtual setting with advice for specific online channels such as webinars, the conference call, and even text messaging and email.

While virtual communication will never be as good an experience as face-to-face communication, this workshop will equip you to be an effective online communicator.

Course description

  • The New Normal of Business Communication
  • More connected, more alone
  • The opportunities of virtual
  • The challenges of virtual
    • Poor rapport
    • Lack of Feedback
    • The Empathy Gap
    • The Control Problem
    • Emotional disconnect
  • Turning a virtual event into a virtual experience
    • Pre-event engagement tools and checklists
    • Content is King but Participation is Queen
    • Tapping the audience’s knowledge
    • Breakout groups
    • Learning from market leaders
    • What other industries can teach us
  • Meetings
    • Decide on a Need and an Objective
    • Determine the Attendees and Draft an Agenda
    • Define the Remote Logistics
    • Send the Invite, Agenda, and Reminders
  • Presentations
    • Creating a presentation outline
    • Creating compelling content
    • Using visuals to support your message
    • Sharpening your presentation skills
    • Rehearsals
    • Presenting and multi-tasking
    • Follow-up with delegates
  • Pitches
    • The #1 thing virtual sellers needs to focus on
    • 4 key areas to focus on that will differentiate you from the competition
    • How online selling has changed and how sellers must adapt
    • 20 questions for building rapport online
    • How to run effective virtual sales meetings
    • Virtual selling best practices
  • The Tech
    •  Selecting the right platforms
    • Screen sharing and capture
    • Animation and whiteboards
    • The how and why of video
    • Basics of audio
    • Polls and surveys
  • Action Plans – bringing the workshop back to the business


By the end of this workshop, you’ll understand:

  • How to develop your online meetings, presentation and sales frameworks
  • What effective virtual communication looks like
  • How to share your learnings with colleagues in your business

And you’ll be able to:

  • Generate instant rapport with people virtually
  • Analyse your current online communication skills
  • Run effective meetings, give compelling presentations and sell online

Intended audience

This workshop is suitable for those in senior and middle-level leadership, managerial and supervisory positions. The workshop is ideal for those who have direct responsibility or involvement with management, education, sales, marketing, and customer care.

Course material

All delegates receive all of the slides, workbooks and other supporting material. Post-course support, via email and telephone, can also be provided if required.


10.00 – 15.00 – with ‘virtual breaks’.

Your online tutor

Your online training sessions will be run by an experienced Google Academy Tutor: Andrew Lloyd Gordon.

Andrew Lloyd Gordon is a Business Psychologist, Consultant, Speaker and Google Academy Trainer. Andrew has learned more from his mistakes in business than his successes (he's had his fair share of both) and now speaks regularly at conferences and events across the UK and Europe.

Andrew is also a guest lecturer at several universities and business schools including Cambridge, Warwick, Aston and Lancaster and hates writing in the third person...

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