Upcoming Events

Critical thinking and problem-solving skills training course

  • Training

Date and time: 23 February, 10.00am-3.00pm.

Registration: Registration and payment is required to attend this course. Register here

IPSE members are entitled to a 21% discount, please login or become a member to access the discount code.


If you have any questions about this event, or how to register, please contact [email protected].

Course information

Working life is full of problems...

Of course, you solve most of them without even thinking about it. However, it’s those big decisions and knotty problems are when you need to think. And think carefully. Make a poor decision and you could regret it for a long time.

Most of us then could do with a little help when it comes to solving serious problems. Unfortunately, how we’re taught to think - from schools, to university and in our jobs - comes up short. This is where this unique workshop will help give you a strategic advantage.

Based on the latest psychological research, this interactive workshop breaks problem solving into seven easy-to-apply steps:

1. Frame

2. Diagnose

3. Analyse

4. Prioritise

5. Synthesise

6. Workplan

7. Monitor

For each of these seven stages - the what, why, how, and do - this workshop will reveal a systematic approach to creative problem solving that will work in any field or industry. Adopt this system and you’ll become a highly sought-after problem solver who can tackle challenges that others avoid.

Delegate testimonials

“The training was SO excellent! Thank you so much. So well thought through and accessible. Really impressed!” - Sophie CameronGarden Tastic Ltd

“Excellent delivery. What a brilliant initiative with top quality advice! Thank you.” - David AndersonIntelligent Valve Monitoring

Course description

  • An overview of strategic thinking
  • Solving complex, ill-defined problems
  • Using Divergent and Convergent thinking
  • Framing the problem
  • Identifying potential root causes
  • Determining actual causes
  • Choose the optimal solution
  • Communicate the benefits
  • Implement and Monitor

Key benefits

  • How not to fool yourself
  • Learn how to simplify problems
  • Select good research questions
  • Generate original problem-solving ideas
  • Build a great workplan
  • Solve wicked problems
  • Become a sought-after problem solver


This one-day interactive workshop is for senior to mid-level managers, leaders of any level, supervisors, business analysts, and anyone who wants to improve their problem-solving skills.

Delivery method

This half-day training will be delivered as live webinar sessions spread over x4 one-hour sessions per day. These sessions will be delivered via the Zoom meeting software platform with extra resources made available on a separate learning management platform. 

Course material
All delegates receive the slides, workbooks and other supporting material.


10.00 – 15.00 – with ‘virtual breaks’.

Your online tutor

Your online training sessions will be run by an experienced Google Academy Tutor: Andrew Lloyd Gordon.

Andrew Lloyd Gordon is a Business Psychologist, Consultant, Speaker and Google Academy Trainer. Andrew has learned more from his mistakes in business than his successes (he's had his fair share of both) and now speaks regularly at conferences and events across the UK and Europe.

Andrew is also a guest lecturer at several universities and business schools including Cambridge, Warwick, Aston and Lancaster and hates writing in the third person...